Return/Exchange & Refund Policy

Enjoy shopping on DOTS-SA .com with these great return policy features:

Return your order

You have 3 days to make a refund request after your order has been delivered

You can return any product you have bought if it follows within the same return terms and conditions.

Money refund will be through bank transfer after receiving the item from the customer (within 7 to 14 days ).

Customer will cover the shipping charges of the refund 45 SR.

In case of damaged, defective or not as described item on the website, you will receive a full refund of the cost of the products  in your orders .

 

Free Exchange

You can exchange any product you ordered, with another size of the same product within 7 days from delivery date for free. A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 8 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Products with tampered or missing serial numbers.
  4. Anything missing from the package you've received including price tags,  labels, original packing, freebies and accessories.

 To exchange or return a product please

  • send email : ecommerce@elixir-united.com